Privacy Policy

Who We Are

La Chasse Limited (“we”, “us”, “our”) operates the website www.lachasselimited.co.uk

Registered address:
The Warehouse
St Martin's Farm
Zeals
BA12 7HE
United Kingdom

Contact email:
info@lachasselimited.co.uk

We are the data controller responsible for your personal data under UK data protection laws.

Information We Collect

1. Information You Provide to Us

We may collect the following personal information:

• Name
• Email address
• Telephone number (optional)
• Billing and shipping addresses
• Account details if you choose to create an account
• Payment setup information where a Direct Debit is created (processed securely by third parties)

Customers may place orders as guests or create an account using our account registration form.

    2. Payment Information

We do not store card or bank account details.

Payments are processed securely by third-party payment providers, including Stripe. If you choose to set up a Direct Debit, this is handled directly by Stripe in accordance with their privacy policies.

Information We Collect Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Pages visited and interactions with the site
• Cookies and similar tracking technologies

Our website is built using the IONOS Website Creator, which may collect technical and usage data necessary for website functionality, security, and performance.

Cookies

We use cookies and similar technologies on our website. For detailed information about the cookies we use, their purposes, and how you can manage your preferences, please see our Cookie Policy. We use cookies and similar technologies to:

• Ensure the website functions correctly
• Improve performance and user experience
• Understand how visitors use our website

You can control or disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.

Where required by law, we will request your consent before placing non-essential cookies.

How We Use Your Information

We use your personal data to:

• Process and fulfil orders
• Manage customer accounts
• Communicate with you regarding orders or enquiries
• Send service-related and marketing communications (where permitted)
• Improve our website, services, and customer experience
• Meet legal and regulatory obligations

Marketing Communications

If you opt in to receive marketing communications, we may send emails using SendGrid.

You may unsubscribe at any time by:

• Clicking the “unsubscribe” link in our emails, or
• Contacting us at info@lachasselimited.co.uk

Sharing Your Information

We may share your personal data with trusted third parties where necessary, including:

• Stripe (payment processing)
• SendGrid (email communications)
• IONOS (website hosting and infrastructure)
• Swiftcloud (app and browser-based services)

These service providers process personal data on our behalf and are required to protect your information and use it only for authorised purposes.

We do not sell your personal data.

International Data Transfers

Some of our service providers may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations, or
• Standard contractual clauses

Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes set out in this Privacy Policy
• Comply with legal, accounting, or regulatory requirements

When personal data is no longer required, it is securely deleted or anonymised.

Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Restrict or object to processing
• Withdraw consent at any time (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at info@lachasselimited.co.uk.

Children’s Privacy

Our website is not intended for children under the age of 13.

Our app and online services require users to confirm that they are 18 years of age or older. We do not knowingly collect personal data from children.

Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and the “Last updated” date will be revised accordingly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Email: info@lachasselimited.co.uk

Postal address:
The Warehouse, St Martin's Farm, Zeals, BA12 7HE, United Kingdom